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Coal Shortage
Jakkar
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August 30, 2011 - 2:54 pm
Member Since: February 11, 2011
Forum Posts: 168
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I'm unable to connect to my Steam account. Apparently 'there's a problem' with it. I am welcome to 'contact customer support' about this.

Yesterday I couldn't install my boxed copies of AVP or Metro 2033 to help a friend test her gaming laptop, because Steam's servers were too busy to authenticate games I already own and possess the data discs for. I tried for four hours.

...

Is anyone else starting to regret the investment made both personally and generally by the gaming industry in Valve's  service?

 

 - Jack

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kaythomas
Somewhere in the frozen tundra
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August 30, 2011 - 3:49 pm
Member Since: April 16, 2009
Forum Posts: 307
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Jack

I haven't experienced this yet.  If I do I will let you know.  And I will also complain to them.  My feeling is if people don't complain they figure there isn't a problem.

But I recently noticed that they have added a graph that shows how many concurrent users there have been in the last 48 hours.   This makes me suspect that they may have been experiencing capacity problems.  I would hope,  if this is so, that they are working to solve the problem rather than just show us how popular they are at certain times of day.

kay

Imagine life with no hypothetical situations. 

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Steerpike
Subtropical Southeastern Michigan
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August 30, 2011 - 4:28 pm
Member Since: April 10, 2009
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Jakkar, be sure to turn OFF the new Steam Guard service - it's a sort of authentication system that allows you to play your games on any computer. View -> Settings -> Manage Steam Guard Account Security -> Uncheck the box.

They mean well with this system but it caused me a day's worth of problems as it constantly emailed me new codes to type in. That alone may be your trouble. If not, I hope they're looking to throw a few million into their infrastructure soon, as lots of people seem to be encountering delays and issues.

Life is the misery we endure between disappointments.

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xtal
planet
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August 30, 2011 - 5:00 pm
Member Since: April 19, 2009
Forum Posts: 1683
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Jakkar, if Steerpike's advice doesn't work, try the following. It worked for me when I had a similar log in problem back in 2009.

Delete the ClientRegistery.blob file in your root Steam folder (something like: C:/Program Files/Steam/ClientRegistery.blob <- Delete that file)

Obviously, back the file up elsewhere, just in case. I'd link you to the source thread where I found that information but it has since disappeared from steampowered.com.

If being wrong's a crime I'm serving forever

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Helmut
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August 30, 2011 - 7:05 pm
Member Since: April 10, 2009
Forum Posts: 795
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The only way Steam can work is if it works seamlessly. GTR-Evolution stopped working for months with no error messages and no clear way forward other than working through their list of things that 'might' be wrong. The problem went away with an update to XP SP3. SpaceChem was 'temporarily unavailable' recently. It serves as reminder that all my games are a single glitch away from being unplayable in a permanent way. If I install a game and it works fine, and I don't do anything to the system, it should work forever. I'm depending on that for GTR, as it's a game I plan on seriously revisiting in the future. Too many moving parts in Steam's service, it's becoming clear.

My Dark Souls single player sensibilities are protected by a +10 GfWL Firewall of Ineptitude

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Steerpike
Subtropical Southeastern Michigan
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August 30, 2011 - 8:11 pm
Member Since: April 10, 2009
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Yeah, I think Helmut's "too many moving parts" remark is telling. I do love Steam, and so far have had minimal problems with it, but it's getting... well, it's getting too many moving parts. Simplicity. Elegance. Not bloat. I fear Steam is moving toward bloat, even if it has good intentions.

Life is the misery we endure between disappointments.

Jakkar
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August 30, 2011 - 8:37 pm
Member Since: February 11, 2011
Forum Posts: 168
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On the Note of Bloat, I'll remark that Steam has a remarkably lightweight client - I'm currently running a five year old Acer rig carrying a graphics card that just wasn't made to render in 3d, a gig of RAM and a processor that can't process. I get poor framerates on games from 2003 if I push them too hard - and I can still run Steam's client more easily than firefox or your average chat messenger, despite its profusion of in-browser videos and interactivities.

Rather than dreading impending bloat, I'm just pleased they've kept it so streamlined for this long, whatever the future holds.

Steerpike: I wasn't aware you could disable Steamguard! That will come in handy in future, I think - thankyou 🙂 It isn't my solution at the moment but it's a useful tip for other purposes.

xtal: Aye, I'm familiar with the .blob fix, it's a sort of catch-all first resort for steam client issues that dates back years. Thankyou, though =)

...

The problem has self-resolved, but it's the inconvenience that bothers me, and the uncomfortable awareness that a rising value in games I 'own' but do not 'own' are controlled by this company from the other side of a great big ocean who have the customer-service capacity of a four week roadkill elk.

Worse still, the fact I own games on discs that I cannot even play without Steam's permission?! O.o I know it warned me on the back of the box, but that doesn't imply I had a choice! The only choice we have if these restrictions are unacceptable to our internet access or lifestyles or locations is piracy - an altogether easier, cheaper resort by all accounts.

Personally, while I find nothing unethical in piracy I prefer to buy because I have a very nosy and very invasive ISP who have sent threatening letters to my household in the past for family member's dodgy practises, I often pirate or manually crack games I legitimately own just to fix the myriad issues and inconveniences inflicted upon me by the DRM...

 

...

 

Well, I've gone way off topic. Rant concluded, for now - as soon as I've recognised...

"The only way Steam can work is if it works seamlessly."

... Helmut's well-spoken contribution. Too right. When you hold the keys to the thousand-dollar investments of millions of people, there is no acceptable rate of failure, no margin for error. You've invited countless eggs into just one basket, and you're obligated to hold it very tight.

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Ernest
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August 30, 2011 - 10:45 pm
Member Since: July 2, 2009
Forum Posts: 132
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I hate Steam.  I've never appreciated the concept of cloud computing.  It's become obvious that Valve is making more money from Steam than from its games.  I don't like that I can't install games where I want.  I don't like that Valve can collect usage info from me while I play.

I understand that kids who've grown up with it don't understand my complaints.  I understand why adults who appreciate its ease of installation (sometimes) like it.  I just don't.

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